Cancellation and Refund Conditions

At Maison JU, every piece is carefully crafted and made to order for you.
Due to this special production process, returns are not accepted.

However, your satisfaction is our priority. Therefore, you can only make a one-time size or model change on the product you receive.

For exchange of product:

It must be returned within 5 days, unused, with tags attached and in its original condition.

Products containing perfume, make-up, marks or deformations cannot be exchanged.

Exchanges on sale items and sets are only possible when all items are shipped together.

To initiate the exchange process, please contact us via WhatsApp support or email. Packages sent without prior approval will not be accepted.