Distance Selling Agreement

Article 1 - Parties

1.1. SELLER

Name: JU TEXTILE IMPORT.EXPORT.IND.VE FOREIGN TRADE LTD.CO

1.2. BUYER (Person placing the order)

Name - surname/TR ID No.
Address
Telephone
E-mail

Article 2 - Subject

The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, which the BUYER ordered electronically from the SELLER's website www.maisonju.com.

The buyer accepts and declares that he/she has been informed by the seller in a clear, understandable and online manner about the seller's name, title, full address, telephone and other contact information, the basic characteristics of the goods for sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information about the goods for sale, the use of the right of "withdrawal" and how to use this right, the official authorities to whom he/she can submit complaints and objections, etc., and that he/she has confirmed this preliminary information electronically and subsequently ordered the goods, in accordance with the provisions of this contract.

The preliminary information on the website www.maisonju.com and the invoice issued upon the order placed by the buyer are integral parts of this contract.

Article 3 - Contractual Product/Payment/Delivery Information

The type and kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping cost of the product(s) purchased electronically are as specified on the relevant product pages. The person to be invoiced must be the same person who signed the contract. All information provided by the BUYER must be accurate and complete. The BUYER agrees to fully cover any damages arising from inaccuracies or incomplete information and further accepts all liability arising from such inaccuracies or incomplete information.

SELLER reserves the right to suspend an order if deemed necessary and if the information provided by the BUYER does not correspond to the actual order. If SELLER detects a problem with the order and is unable to reach the BUYER via the phone, email, or mailing address provided by the BUYER, SELLER will suspend the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue within this period. If no response is received from the BUYER within this period, SELLER will cancel the order to prevent any damage to either party.

Article 4 - Contract Date and Force Majeure

The contract date is the date on which the order is placed by the BUYER.

Force majeure shall be deemed to be any circumstance that was not present or foreseeable at the time the contract was signed, that develops beyond the control of the parties, and that renders it impossible for one or both parties to partially or fully fulfill their obligations and responsibilities undertaken under the contract, or to fulfill them on time (natural disaster, war, terrorism, riot, changing legislation, seizure or strike, lockout, significant malfunction of production and communication facilities, etc.). The party experiencing the force majeure shall immediately notify the other party in writing of the situation.

During the continuation of force majeure, the parties will not be held liable for any failure to perform their obligations. If this force majeure continues for 30 (thirty) days, each party will have the right to unilaterally terminate the contract.

Article 5 - Rights and Obligations of the Seller

5.1 . The SELLER accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

5.2. www.maisonju.com is not responsible for pricing errors resulting from system errors. Therefore, the seller is not responsible for advertising or pricing errors that may occur due to the system, design, or illegal interventions on the website. The buyer cannot claim rights from the seller based on system errors. In the event of such an event, the BUYER will be notified by the SELLER, and if necessary, the SELLER may cancel the order.

5.3. You can make purchases through www.maisonju.com by credit card or bank transfer. Orders for which the transfer is not made within 5 days of the order date will be canceled. The processing time for orders is determined not when the order is placed, but when the necessary payment is made to the credit card account or when the transfer (EFT) reaches the bank account. Payment methods such as paid shipment or postal checks will not be accepted without prior consultation with customer service.

Article 6 - Rights and Obligations of the Buyer

6.1. The BUYER accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure reasons.

6.2. The BUYER accepts and undertakes that by placing an order, he/she is deemed to have accepted the terms of the business contract and that he/she will make the payment in accordance with the payment method specified in the contract.

6.3. The Buyer accepts and declares that he/she has received information on the www.maisonju.com website in a clear, understandable and online manner about the seller's name, title, full address, telephone and other contact information, the basic characteristics of the goods for sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information about the goods for sale, the right to return or exchange, the official authorities to whom he/she can submit complaints and objections, etc., and that he/she has confirmed this preliminary information electronically.

6.4. Subject to the previous article, the BUYER shall have access to www.maisonju.com , where the product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings are made. declares that he/she has read and is informed about the order/payment/usage procedure information and has given the necessary confirmation electronically.

6.5. The BUYER accepts and declares that he/she has no right to return or exchange the products purchased through www.maisonju.com .

Article 7 - Order/Payment Procedure

Order:

Once the VAT-inclusive Turkish Lira amount (total installment amounts for installment transactions) of the products added to the shopping cart is approved by the buyer, the payment is processed through the POS terminal of the relevant bank card. Therefore, confirmation is sent to the customer before orders are shipped.

Any disruptions in the process or problems that may arise with the credit card will be notified to the Buyer by one or more of the phone, fax, or email methods specified in the contract. If necessary, the Buyer may be asked to contact their bank. The time orders are processed is not the time the order is placed, but the time the necessary credit card payment is made or the transfer (EFT) reaches the seller's account.

Exceptionally, if it is understood that the goods subject to the contract cannot be supplied due to a justified reason and/or a stock problem is encountered, the BUYER may be immediately informed in a clear and understandable manner and given his/her approval, and another good of equal quality and price may be sent to the BUYER, or, in line with the BUYER's wish and choice, another new product may be sent, the product may be waited for to be in stock or for the other obstacle to delivery to be eliminated and/or the order may be cancelled.

If the obligation to deliver the goods becomes impossible, the buyer will be notified of this situation, and the total price paid and any documents that impose a liability will be returned to the buyer within ten (10) days at the latest, and the contract will be cancelled. In such a case, the buyer will not have any claim against the seller for any additional material or moral damages.

Payment:

www.maisonju.com offers online orders with cash transfers for buyers who prefer not to use their credit card information. When paying by transfer, the buyer can choose the bank most convenient for them and make the transfer. If an EFT is used, the date of payment will be taken into account. When making a transfer and/or EFT, the "Sender Information" must match the Invoice Information and include the order number.

If, after delivery of the product, the relevant bank or financial institution fails to pay the SELLER the price of the product due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault, the BUYER is obligated to send the delivered product to the SELLER within 10 days or make payment via money order/EFT. In such cases, shipping costs are the responsibility of the BUYER.

If the BUYER has chosen to make payment by credit card, the BUYER accepts, declares and undertakes that it will separately confirm the relevant interest rates and default interest information with its bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the legislation in force.

Article 8 - Shipping/Delivery Procedure

Shipping:

Once the order confirmation email is sent, the product/products are delivered to the cargo company that the seller has a contract with. It can be hand-delivered after prior appointment at the Maison JU office.

Delivery:

The product(s) will be delivered to the BUYER's address via the SELLER's contracted courier. The delivery period is 30 days from the date the order confirmation email is sent and the contract is established. This period may be extended by a maximum of ten days, provided the BUYER is notified in advance in writing or via a permanent data carrier.

Products are sent to areas where cargo companies do not deliver to addresses with a phone call notification.

In areas where the courier company delivers once a week, the specified delivery time may be delayed due to inaccuracies or omissions in the shipping information, as well as certain social events and natural disasters. The buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/organization other than the buyer, the seller is not responsible for any additional shipping costs that may arise due to the delivery person/organization refusing to accept the delivery, inaccuracies in the shipping information, and/or the buyer's absence. If the product(s) have not reached the customer within the specified days, delivery problems should be reported to Maison JU 's contact address. should be contacted and reported immediately.

In the event of a damaged package, the damaged package should not be accepted and a report should be filed with the courier company. If the courier company determines that the package is not damaged, the buyer has the right to have the package opened on-site, to verify that the products were delivered undamaged, and to request a report documenting the situation. Once the package is received by the buyer, the courier company is deemed to have fulfilled its duty. If the package is not accepted and a report is filed, the situation should be reported to the seller's Customer Service as soon as possible, along with the BUYER's copy of the report.

Article 9 - Procedure for Product Returns and Right of Withdrawal

Product Returns:

There is no right of withdrawal for goods that are prepared in line with the buyer's wishes and/or clearly in line with his personal needs.

Article 10 - Confidentiality

The information provided by the buyer to the seller for payment purposes, as specified in this agreement, will not be shared with third parties. The seller may disclose this information only if required by administrative or legal obligation. If the seller possesses the requested information for any legal investigation with documented investigative capacity, the seller may provide it to the relevant authorities.

Credit card information is not stored at all. Credit card information is used only to securely transmit it to the relevant banks during the collection process and obtain authorization. After authorization, it is deleted from the system. Information such as the BUYER's email address, mailing address, and phone number are used only by the seller for standard product delivery and notification procedures. Occasionally, campaign information, new product information, and promotional information may be sent to the buyer after their approval.

Article 12 - Competent Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the BUYER's place of residence are authorized up to the value declared by the Ministry of Industry and Trade every December.

If the order is placed, the BUYER is deemed to have accepted all the terms of this contract.